RETURN POLICY

1. Cancellation

We only accept order cancellation within 24 hours of your purchase.

2. 14 Days Exchange/Return

If you want to exchange or return the product you've purchased, please email us  at contact@thefitville.com within 14 calendar days of the order being received IN THE FIRST PLACE. We will notify you of the corresponding return address. Upon receiving the product, we will send you a new item for free or issue your refund. The shipping cost of the exchange/return shall be covered by the customer.

NOTICE: If the products are sent with the wrong size/width/color, we will cover the shipping cost for the return. As for the refund, we are going to withdraw 15% of the purchase amount for the Payment & Handling fee.

3. Returns address and Compensation Process

Our warehouses are in different locations:

Address: 5650 Grace Pl Commerce CA US 90022
Phone: 1(323) 597-0288
Contact: Zhijie

Address: 1000 High Street, Perth Amboy, NJ 08861 USA
Phone: 1(718) 454-2809
Contact: Su Yi

401 Jinsheng Building, Baiyun E-commerce Park, Jinbao Road, Baiyun District,
Canton, China
Phone: 8613660467897
Contact: LiHua 

If you have any issues with the products or shipping, please contact our customer service contact@thefitville.com and they will offer you a solution according to your case.

4. Processing Time

For exchanges/returns, the processing time for the exchanged item will be between 1-2 business days, upon receiving your item back and also depending on stock availability.

Customer Service: contact@thefitville.com

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