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FAQ

FREQUENTLY ASKED QUESTIONS

FitVille offers sneakers that are specially designed with your experience in mind. We strive to make lives easier and more fulfilling for the billions of health-conscious people in the world. The flagship footwear Rebound Core features top class support, comfort, stability, and proprietary technical designs.

FitVille conveys a combination of passion for style and technology. It is our belief that only with stringent quality-control measures, and the finest in footwear design technology, can we deliver the highest satisfaction to our customers. 

- We care about customer demands and merge value into our design;
- We offer products with popularity in latest trend;
- We strive for quality, consistency, and transparency;
- We value user experience and continue with improvement;
- We convey FitVille as a brand and also as a service.

The shoes are unisex and the size convert is Women's size = Men's size + 1 1/2. E.g. Women's 9 1/2 = Men's 8.

We offer Men's 6 - 15 Wide/2E and Extra Wide/4E, Women's 6 - 12 Wide/2E and Extra Wide/4E.

Yes to 87% of our existing customers! They feature a roomy and cushioning experience, suitable with many foot and leg problems. Welcome to try and hope you will love our fittings like many other customers. 

ORDERING

Detailed shipping policy is available HERE

Yes, we offer exchange service. Return information is available HERE.

There is no fee for cancellations on orders placed within 24 hours. Any cancellation for orders placed on our website over 24 hours will incur a 15% handling fee. Refund All returns are subject to a 15% re-stocking fee. Shipping charges on your original order is non-refundable.

PAYMENT METHODS

TheFitVille.com accepts: Visa, MasterCard, PayPal. We do not accept checks, cash, or credit vouchers. All cards must be verified before or it will not be accepted.

Yes. Any purchase you make on the TheFitVille.com website will be 100% guaranteed. Every TheFitVille.com purchase is backed by our servers who use Secure Sockets Layer (SSL), an encryption technology that works with modern browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Netscape, and AOL's browser, to ensure that only TheFitVille.com can read users personal information. Statistically, shopping online at TheFitVille.com is safer than using your credit card at a restaurant or gas station. Technical experts have shown that online shopping without human intervention is far safer than traditional credit card transactions because any information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Tax are subjected to the items that sold by TheFitVille.com with the product price included.

CUSTOMER SUPPORT

You are free to contact us any time you want via Help Message or email: contact@thefitville.com. We are more than happy to hear from you. Hotline: 1(323)-366-3865, we will try our best to reply ASAP!

If you have already placed your order, please send an email with your order number to our customer service: contact@thefitville.com, then we will update your email address accordingly.

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