FAQs for Australians: How to Order Diabetic Shoes

Diabetic shoes are essential for protecting your feet and preventing complications like ulcers, infections, and deformities. For Australians living with diabetes, knowing how to order diabetic shoes properly can save time, money, and discomfort. Here’s a clear FAQ guide.

1. Who can prescribe diabetic shoes?

Diabetic shoes must be prescribed by:

• A GP (General Practitioner)

• An accredited podiatrist

A prescription ensures that the shoes meet Medicare guidelines and are tailored to your medical needs.

2. Do I need a prescription to order diabetic shoes?

Yes. A prescription or referral is required for Medicare rebates or insurance coverage. The prescription should specify:

• Type of shoe (extra-depth or custom-made)

• Any orthotics or modifications needed

• Your medical justification (e.g., neuropathy, bunions, foot deformity)

3. Where can I order diabetic shoes in Australia?

You have several options:

• Podiatrist clinics – many offer in-house fitting and ordering.

• Approved medical footwear suppliers – often online or in-store.

• Specialty pharmacies or medical supply stores – some stock standard extra-depth diabetic shoes.

4. How do I ensure the shoes fit correctly?

Proper fit is critical to avoid pressure points or injuries:

• Get measured professionally by a podiatrist or trained staff.

• Try on the shoes with the socks you usually wear.

• Walk around the store or clinic to check comfort and support.

5. Can I order diabetic shoes online?

Yes, but with caution:

• Only order from approved suppliers that meet Medicare requirements.

• Ensure your prescription details are submitted accurately.

• Consider return or exchange policies in case the fit is wrong.

6. How often can I order diabetic shoes?

• Medicare generally allows one pair per year for eligible patients.

• Early replacement may be approved if your foot size or medical condition changes.

• Keep your podiatrist updated on changes in foot health.

7. Can I order custom orthotics with diabetic shoes?

Yes. Orthotics are often included in the Medicare rebate if prescribed by your podiatrist. Make sure to specify any special modifications when ordering.

8. How do I claim Medicare rebates when ordering?

• Provide your prescription to the supplier.

• Supplier may submit the claim on your behalf or provide a receipt for you to claim.

• Keep a copy of all documentation for your records.

9. Tips for a smooth ordering process

• Plan ahead: ordering and fitting can take several weeks.

• Communicate clearly with your podiatrist and supplier about your needs.

• Check for Medicare eligibility before purchasing.

• Choose a reputable supplier familiar with diabetic footwear guidelines.

Bottom Line:
Ordering diabetic shoes in Australia requires a prescription, proper fitting, and coordination with approved suppliers. Following these steps ensures your shoes provide comfort, protection, and Medicare rebates where applicable.