Living with diabetes means paying close attention to your foot health. Many Australians wonder whether diabetic shoes—medical-grade footwear designed to reduce the risk of ulcers and injury—are available for free. This FAQ post breaks down everything you need to know about eligibility, government programs, and how to access support.

FAQ 1: Can diabetics get free shoes in Australia?

Short answer: Sometimes, but not automatically.
Australia does not have a universal nationwide program that gives every diabetic free footwear.
However, people who are considered “high risk” for diabetic foot complications may qualify for free or subsidised medical-grade shoes through state or territory health services, community health programs, or orthotic services.

FAQ 2: Who is considered “high risk”?

You may be classified as high risk if you have any of the following:

• Nerve damage (neuropathy)

• Reduced blood flow to the feet

• Previous foot ulcer

• Foot deformities (bunions, hammertoes, Charcot foot, etc.)

• Amputation history

A podiatrist typically performs a foot assessment and determines your risk level.

FAQ 3: What programs may offer free or subsidised shoes?

While programs vary by state, potential support may come from:

• Public hospital orthotic departments

• Community health centres

• State-based medical aids and equipment programs

• Diabetes foot clinics

• NDIS (if diabetes contributes to a permanent disability)

• DVA (Department of Veterans’ Affairs) – eligible veterans may receive footwear at no cost

The exact availability depends on where you live, your clinical risk level, and whether you have a referral.

FAQ 4: Does Medicare cover diabetic shoes?

Medicare does not cover free diabetic footwear.
However, Medicare can provide:

• Rebates for podiatry visits under a Chronic Disease Management Plan

• Assessments and referrals to state health programs

But the footwear itself is not funded under standard Medicare.

FAQ 5: Can the NDSS provide free shoes?

The National Diabetes Services Scheme (NDSS) offers education, foot-care guidelines, and preventive information—but it does not supply free shoes.
NDSS can help you find clinics or services that may offer support.

FAQ 6: Can I get free shoes through the NDIS?

Possibly—if:

• You have a permanent disability, and

• Diabetes contributes to your functional limitations

NDIS may fund custom medical footwear or orthotics if they are considered reasonable and necessary.
This varies case-by-case and requires clinical documentation.

FAQ 7: Can pensioners or seniors get free diabetic shoes?

Not automatically.
Some state health networks offer reduced-cost or subsidised footwear for seniors with diabetes who are high risk.
You must usually be:

• Referred by a podiatrist

• Evaluated through a public hospital or community health service

• Fitted with medical-grade footwear, not general retail shoes

The level of subsidy depends on your state.

FAQ 8: What counts as “medical-grade footwear”?

Diabetic shoes provided under health programs typically include:

• Extra width and depth

• Seamless interiors

• Removable insoles for orthotics

• Rigid heel counter for stability

• Protective, pressure-relieving design

These are not the same as ordinary comfort shoes.

FAQ 9: Why don’t all diabetics get free shoes?

Because not every person with diabetes requires medical-grade footwear.
Free or subsidised shoes are reserved for those at significant risk of foot complications, where poorly fitted shoes could lead to ulcers, infections, or hospitalisation.

This targeted approach helps reduce avoidable amputations and improves long-term outcomes.

FAQ 10: How do I check if I qualify for free shoes?

Follow these steps:

1. Book a podiatry appointment (private, community health, or GP-referred).

2. Request a Diabetic Foot Risk Assessment.

3. Ask whether you qualify for a state-funded footwear program.

4. If eligible, your podiatrist will:

   • Provide a referral

   • Send you to an orthotic department or footwear clinic

   • Help arrange fitting and supply

5. If not eligible, they can still recommend suitable retail diabetic shoes.

FAQ 11: What if I don’t qualify? Are there affordable alternatives?

Yes—many diabetics who are low-risk buy their own shoes. Look for:

• Soft, seam-free interiors

• Wide toe boxes

• Cushioned, shock-absorbing soles

• Removable insoles for custom orthotics

• Stable heel cups and supportive midsoles

These features help protect your feet and reduce strain during daily walking.

FAQ 12: How often can I get new shoes if I am eligible?

Most programs allow one pair per year, though this varies by state and funding availability.
Some programs also cover repairs or modifications.

FAQ 13: What states are most likely to offer shoe support?

Support is most commonly found in:

• Victoria (Vic Aids & Equipment programs)

• Queensland (community health orthotics)

• New South Wales (public podiatry services)

• South Australia (orthotic clinics)

But eligibility differs everywhere, so check locally.

Final Thoughts

Australians with diabetes can receive free or subsidised medical-grade footwear—but only if they meet specific high-risk criteria and are referred through the appropriate health channels.
While free shoes are not guaranteed for everyone, many support options exist for those who need them most.